Why are shipping costs higher than usual?
Turns out it's HOT out there! So during the months of mid-April to mid-November we are shipping all temperature sensitive products i.e. chocolate! Next Day Air with cool packs. Please note this also applies to orders of $70 or more and is the one exclusion to our free shipping policy. Thank you advance for your understanding!
Can't find your package?
As soon as the tracking on your order is updated to “delivered” by the postal carrier, it triggers an automatic email from DADA Daily to let you know your package has been delivered.
Occasionally, a parcel will be marked as delivered by the shipping carrier prematurely. If you received a delivery notice only to find your parcel is nowhere to be seen, here is some information you should know:
What to do if your order was delivered USPS FIRST CLASS:
USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE. You can ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. Chic Sparrow cannot reimburse orders that were misdelivered by the post office or stolen from a property, thank you for understanding!
What to do if your order was delivered BY UPS:
Allow an extra business day for your item to be delivered.
Contact UPS hotline 1 (800) 742-5877.
If you have further concerns, please reach out to your local UPS or USPS office, and double check that the shipping address is correct. Please ask your neighbors and/or other members of the household to see if they have received the delivery.
Even so, should you have any further questions or concerns, please feel free to reach out to us! We're always happy to help in whatever way we can.